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Find your answer quickly and easily on our customer service page.
Monday - Saturday 9:00 AM - 8:00 PM

Need help placing an order, or have a general inquiry?


Our online support is available

between the hours of 9 AM - 3 PM. Contact us here


Visit us in person between the hours of 9 AM - 8 PM Monday - Saturday.



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Contact details

Neighbors Mercantile Co 151 East Market
46550 Nappanee
United States

Frequently asked questions

Where are you located?

We are located in Nappanee, Indiana. Find directions here.

How can I access the building?

There are ramps installed in north and south entrance of the building for easy access.

Is Neighbors a place for kids?

One of the main goals when creating Neighbors, was to make the store a welcoming place for all ages and demographics.

Your children and grandchildren will enjoy playing in a kids play camper area (gated) in our upper level. Located next to the retail toy area, they are free to pretend play and enjoy a relaxing, hometown atmosphere with other young guests.

Is your child planning on shopping with you? Make sure they grab a kid-sized shopping cart to complete their experience.

Do you have public restrooms?

Two Family Restrooms are available with handicap accessibility on the main floor.

What about pets?

At Neighbors, We love four legged visitors. If your pup is leashed and well managed, plan on including your fur friend on your next visit. (We've even got a few accessories you might enjoy in our pet display.)

Elevator Access

Shopping multiple floors? We have installed an Elevator to easily shop both floors of the mercantile and take your shopping cart from one floor to the next.

What products do you carry?

Thanks for asking! As a new store, our products are being curated daily. Also, our store is designed to have products that are seasonal, or only available for a limited time period.

For more detailed lines and information, please visit this page. Please note, our website only carries some of the items available in store. 

Can I earn Rewards?

Neighbors Rewards program is available when you visit in person. All that is needed is a phone number, or email address. Begin collecting points on your first visit.

For more information, or to check your points, visit this page.


Visit our Coffee House

Neighbors Mercantile is a sister store to Main Street Roasters, a local roaster and coffee house located across the street from the store. Plan to visit both on your next trip to Nappanee.


While parking is a concern for everyone in our small but growing town, we are offering curb-side pick up or carry out service. All parking is free in downtown Nappanee.

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